ONLINE SALES POLICIES
Please review the following CHECKPOINT CHARLIE™ Online Sales Policies BEFORE you make a purchase.
15 DAY RETURN and REFUND POLICY
YOUR SATISFACTION IS MOST IMPORTANT!
If you are not completely satisfied with your purchase for any reason, simply return it (FINAL SALE items are not returnable) for a FULL REFUND of the purchase price within 15 CALENDAR DAYS* in accordance with the PROPER RETURN PROCEDURE as specified below.
*Please be advised: A Calendar Day includes EVERY day on the calendar, including weekends and holidays. The 15 Calendar Day Refund Period begins on the first day after your package is delivered according to the shipping carrier’s tracking system. Shipping Charges are not refundable.
An item for return must be shipped to KAUFMAN’S Army & Navy in New York City and the package POSTMARKED WITHIN 15 DAYS from the date your order was delivered to qualify for a REFUND.
- NO ADJUSTMENTS will be made after 15 CALENDAR DAYS.
PROPER RETURN PROCEDURE:
- MOST IMPORTANT: Please return the CHECKPOINT CHARLIE™ Packing List included inside your package.
The Packing List serves as your PROOF OF PURCHASE and includes your Customer Order Number.
As a reminder: Photograph the Packing List for your records before you seal the package.
- Authorization is not required to return an item, so choose a shipping company that offers convenient online tracking.
- Please be advised: The total return shipping expense is your responsibility.
- Although UPS and FedEx automatically include $100.00 insurance for the contents of a package as part of their basic service, if the total retail cost of the merchandise you are returning is greater than $100.00, you can add additional insurance for that amount in case your package is lost or damaged. The additional insurance expense is also your responsibility.
- NEW items must be returned in the same ‘Factory Fresh’ condition as received, neatly folded and free of pet hair and/or odor.
- ALL CHECKPOINT CHARLIE™ hangtags and manufacturer’s labels and/or price tickets MUST be intact to each garment or cap as originally attached, otherwise a REFUND will NOT be issued.
- A package shipped C.O.D. will not be accepted.
- Buy with confidence! CHECKPOINT CHARLIE™ does not deduct a re-stocking charge for the return of a returnable item.
- NO ADJUSTMENTS will be made after 15 CALENDAR DAYS.
EXCHANGING MERCHANDISE? NO ISSUING A REFUND? YES!
Exchanging merchandise can become time consuming and complicated.
Instead, if you purchased an item (other than a FINAL SALE item) that you’d like to exchange for something else on our site, simply return the item in accordance with the PROPER RETURN PROCEDURE listed above and request a REFUND.
Afterwards, you can place a new order for the replacement item you prefer.
Please be advised: A new order will require another Shipping Charge.
RETURN SHIPPING ADDRESS:
KAUFMAN’S Army & Navy
Attn: CC Returns
319 West 42nd Street
New York, NY 10036
PROCESSING A REFUND:
A REFUND will be issued using The Customer’s credit card information on file after the return is received, inspected and accepted in accordance with the PROPPER RETURN PROCEDURE listed above.
This process can take up to five (5) Business Days (Monday through Friday). Afterwards, an email will be sent to you indicating that the REFUND has been processed.
Please note that it may take additional days for your bank or financial institution to post the REFUND to your account. CHECKPOINT CHARLIE™ has no control over your financial institution’s policy and cannot act as an intermediary between you, our customer, and your financial institution.
DENYING A REFUND:
A REFUND will be denied for any of the following reasons:
If new clothing appears to have been worn other than tried on for size OR is heavily wrinkled OR has been laundered OR altered.
A REFUND will not be issued for merchandise showing ordinary ‘wear and tear’; damage caused by an accident; negligence; a natural disaster; a mischievous pet; improper care or use; the normal fading of colors or the breakdown of materials over time; the results from washing and drying.
A Customer who returns merchandise and is denied a REFUND for the reasons listed above will have their property returned to them using their credit card information on file. Otherwise, they will receive an email requesting payment sufficient to return their merchandise or it will be discarded after 15 Calendar Days.
CHECKPOINT CHARLIE™ reserves the right, at its sole discretion, to determine whether an item is returned in satisfactory condition.
FINAL SALE POLICY:
Many items listed on CHECKPOINT CHARLIE™ are sold on a FINAL SALE basis.
All FINAL SALE items as listed below are NOT RETURNABLE for a refund, exchange or store credit:
- USED MILITARY SURPLUS CLOTHING and EQUIPMENT
- MILITARY COLLECTIBLES
- MILITARY INSIGNIA and PATCHES
- ON SALE and CLEARANCE ITEMS
- Any other item identified as a FINAL SALE
- The following items cannot be returned or exchanged for Health Reasons: Underwear, Blankets, Poncho Liners, Bandannas and Canteens
If you are uncertain about purchasing a FINAL SALE item, you are invited to visit KAUFMAN’S Army & Navy in New York City, where you can inspect the item in person.
Please call ahead to ensure that the item(s) you’re interested in purchasing is in stock when you visit as the supply of many Military Surplus items is limited.
SHIPPING POLICIES:
Frequently asked questions
CONFIRMING YOUR ORDER
A confirmation email will be sent to you within 30 minutes after your order has been received.
SHIPPING YOUR ORDER
Most orders are shipped weekly.
Please email support@checkpointcharlie.info with any question or concern regarding your Online order.
GROUND SHIPPING ONLY
CHECKPOINT CHARLIE™ only ships orders using GROUND service.
NEXT DAY AIR and SECOND DAY AIR shipping options are NOT offered at this time.
SHIPPING and HANDLING CHARGES
Shipping and Handling Charges will be calculated at Check Out.
TRACKING NUMBER FOR YOUR ORDER
The tracking number for your order will be emailed to you when your package is picked up by a shipping carrier.
WHEN WILL MY ORDER ARRIVE?
Once you receive the tracking number for your order, you will be able trace your package on the shipping carrier’s website to learn when it is scheduled to arrive.
DOMESTIC SHIPPING ONLY
CHECKPOINT CHARLIE™ only ships within the United States at the present time.
TWO HOUR WINDOW TO CHANGE or CANCEL YOUR ORDER
Should you need to change or cancel order, please email support@checkpointcharlie.info within TWO HOURS after you have placed your order.
It will not be possible to change or cancel your order after the two-hour window.
YOUR RESPONSIBILITY
Once you receive a confirmation email indicating that your order has been received, please CHECK THE INFORMATION CAREFULLY to ensure that the delivery address is complete and correct.
If the delivery address is incomplete or incorrect and CHECKPOINT CHARLIE™ incurs an additional charge from the shipping carrier for an address correction or the package is returned to KAUFMAN’S Army & Navy in New York City, your credit card will be charged for that additional amount.
SHOULD YOU RECEIVE AN INCORRECT or DAMAGED ITEM
Should you receive an incorrect or damaged item, please email support@checkpointcharlie.info and describe the issue.
Please include your Customer Order Number listed on the Packing List inside your package.
We will respond within 24 hours.
We may request a photograph of the item you are writing about.
Afterwards, we will email you a return shipping label to place on the package containing the item for return. This label will allow you to drop your package off at a convenient shipping location in order to have it returned to KAUFMAN'S Army & Navy in New York City at no expense to you.
As a reminder: Photograph the Tracking Number listed on the return shipping label so that you can trace the package if necessary.
Once KAUFMAN'S Army & Navy receives the incorrect or damaged item, we will ship a replacement immediately at our expense.
CHECKPOINT CHARLIE™ will also extend a 20% Discount on your next order to compensate you for the inconvenience.